Guides
The playbooks we work from
Practical references for the work that comes up most in GoHighLevel accounts. We use these ourselves and keep them current.
Accounts and automation
Checklist
New sub-account launch
Everything we check before an account is handed to a client, from the business profile to a full end-to-end test.
Read the checklist → ChecklistWhen a workflow doesn't fire
Six checks, in the order that finds the cause fastest.
Read the checklist → ReferenceCalendar shows no available times
The calendar troubleshooter, its reason codes, and the setting behind each one.
Read the reference →Phone and messaging
Runbook
Porting a phone number
The checklist before submitting, the documented rejection reasons and fixes, testing, and the client messages.
Read the runbook → ToolTexting rejection decoder
Pick the rejection code HighLevel shows. Get the meaning, the likely cause, the fix and a message for the account owner.
Open the decoder →